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Monmouthshire County Citizens Advice has announced that face-to-face advice services in Abergavenny, Caldicot, Chepstow and Monmouth will be suspended for the foreseeable future from Monday 23 March 2020.

People who have already booked appointments should not attend and should ring their local office number of their appointment slip when telephone advice will be offered.
There are a number of ways people can continue to get advice during this time.

General advice will be given via our Advicelink service which people can reach by calling 03444 772020. This is open Monday to Friday from 9am to 5pm.

People can chat online to an advisor by visiting our website at

People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.

Shirley Lightbound, Chief Officer of Monmouthshire County Citizens Advice, said:
“Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at
“Unfortunately, we have taken the decision to suspend face-to-face services for the foreseeable future to support the government’s latest guidelines.
“We’ll continue to offer advice over the telephone on Advicelink and our local telephone number of 0300 330 2117 or by calling the local offices on 01291 422119 or 01873 856466. People looking for advice can also chat to an advisor online at the Citizens Advice website.”

We are very grateful to the staff and volunteers who are continuing to work to support the service and the residents of Monmouthshire during these difficult times.

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